Return & Refund Policy

Returns & Refund Policy

Not every story ends the same way — but we’ll always work to make things right.

Because each Lore item is made specifically for your order, products are created on demand rather than pulled from existing inventory.

For that reason, we currently cannot accept general returns or exchanges for buyer preference issues.

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Eligible Refunds & Replacements

We gladly assist if your order arrives:

• Damaged
• Defective
• Incorrect
• Misprinted

If this happens, please contact us within 7 days of delivery and include:

• Order number
• Description of the issue
• Photos clearly showing the problem

We’ll review the issue and determine the appropriate solution, which may include a replacement or refund.

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Non-Returnable Situations

We currently cannot offer returns or exchanges for:

• Ordering the wrong size
• Buyer’s remorse or change of mind
• Incorrect shipping information entered at checkout
• Normal wear and tear

Please review product descriptions and size guides carefully before ordering.

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Size Questions

Every product page includes sizing information to help you choose the best fit.

If you’re between sizes, sizing up is often a safe choice.

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Refund Processing

If a refund is approved, it will be issued back to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

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Need Help?

Questions or concerns?

Reach us through our Contact page and we’ll do our best to help.

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Fictional Brands. Real Stories.

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